Tickets & Events

Refunds are available up to 7 days before the event date.
During the final week leading up to the event, tickets are non-refundable due to event planning and logistics.

Tickets are non-transferable unless stated otherwise on the event listing.

If an event is cancelled by TERRAEN, ticket holders will be offered either:

• a full refund, or

• the option to transfer their ticket to a future event

If an event is postponed or significantly altered (for example, route changes due to weather or safety considerations), we’ll communicate clearly and outline the available options.

Apparel & Products

We accept returns on apparel purchased through our website in line with UK consumer law.

• Returns must be requested within 14 days of receiving your order.

• Items must be:

  • unworn

  • unused

  • in original condition, with tags and packaging intact.

To request a return, please contact us at info@fieldbyterraen.com with your order number.

Once approved:

• Return shipping costs are the responsibility of the customer unless the item is faulty.

• Refunds will be issued to the original payment method once the item is received and inspected.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of delivery.

We will arrange a replacement or refund at no additional cost.

Exclusions

• Sale or discounted items are non-refundable unless faulty.

• Gift cards (if applicable) are non-refundable.

Processing Time

Refunds are processed within 5–10 working days after approval or receipt of returned items.
Please note that bank processing times may vary.

Contact

For all refund or return enquiries, contact us at:
info@fieldbyterraen.com